Privacy Policy

1. Introduction

Royal's Touch LLC ("Royal's Touch," "we," "us," or "our") operates the Royal's Touch CNA School website located at royalstouchllc.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, enroll in a program, or otherwise interact with us.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address.
• Enrollment Information: Program of interest, preferred start date, and any information provided on enrollment or inquiry forms.
• Communications: Records of messages, emails, and text messages exchanged with us.
• Technical Information: IP address, browser type, device information, and cookies collected automatically when you visit our Site.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and process enrollment applications;
• Communicate class schedules, application updates, and program information;
• Send administrative and marketing communications, where you have consented to receive them;
• Improve our Site, programs, and services;
• Comply with applicable legal and regulatory obligations.

4. Text Messaging (SMS) Communications

If you provide your phone number and opt in via our website forms, you may receive text messages from Royal's Touch CNA School regarding your enrollment inquiry, class schedules, application updates, and other requested information. If you separately opt in to marketing messages, you may also receive promotional texts about upcoming classes, enrollment opportunities, and program updates.

Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or reply HELP for assistance. Consent to receive text messages is not a condition of enrollment or purchase.

5. Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can adjust your browser settings to refuse cookies, though this may affect certain features of the Site.

6. Third-Party Services

We use third-party service providers to help operate our Site and manage communications, including form and customer relationship management tools (such as Go High Level / LeadConnector). These providers may process your information on our behalf and are contractually obligated to protect your data in accordance with applicable law.

7. Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We implement reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure.

8. Your Rights & Choices

You may contact us at any time to:

• Request access to, correction of, or deletion of your personal information;
• Opt out of marketing communications by following the unsubscribe instructions in any email or text, or by contacting us directly;
• Ask questions about how your information is used.

9. Children's Privacy

Our programs and Site are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Royal's Touch LLC
Englewood, Ohio
Email: [email protected]
Phone: (937) 387-8305